Praise for Yak

I can be grumpy. You may have noticed.

If things aren't right, or service is below standard, I will complain. Good service should be the norm. But the cosmic Ying and Yang requires balance. So when I receive exceptionally good service, then to avoid turning into an utter grouch, I ought to praise.

Step forward Crewsaver, the UK distributors of Yak Adventure Equipment.

For the last year I've carried an inflatable paddle float behind the seat of my boat just in case the re-entry-and-roll doesn't work. It rarely does. While dunking the equipment the other day I noticed both inflation chambers leaked. There were holes at the edge where the float was folded, which I thought I could patch, but in another area the fabric seemed to be disintegrating. I e-mailed Crewsaver to ask if they could repair it and they said, "send it in". Within a week a replacement arrived free of charge.

Good one Yak. I've asked for your brochure and after service like that, I'll consider buying more of your gear.