Kayak Garmin GPSmap76CSx Leak - update 2

So the saga continues.

Dear Simon Willis, Thank you for contacting Garmin International. IPX7 designation means that the unit is not 100% waterprrof rather it is water resistant. We do not offer any units that are 100% waterproof. Water damage is not covered by warranty.

My reply:

"I'm honestly not being a nag or an awkward git about this, I'm just trying to understand how to use the product I've bought for sea kayaking (as have other kayakers around the world). I refer you to your website

"An IPX7 designation means the GPS case can withstand accidental immersion in one meter of water for up to 30 minutes" This is not water-resistant, which is a lower IPX standard.

Can you refer me to any published marketing information on the Garmin website which says Water resistant, and not Waterproof?

We'll see. Garmin have offered to repair it this time.

1 comment:

eurion said...

I hope they replace it quickly for you and change either their literature or instruct their staff before they damage their reputation.

That reply beggers belief!